We want you to love your jewelry! If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund process.

Returns & Exchanges
We accept returns and exchanges within [X] days of delivery. Items must be unworn, undamaged, and in their original packaging with proof of purchase. Custom or engraved pieces are non-refundable.

Refund Process
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refund times may vary depending on your bank or payment provider.

Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within [X] days of delivery. We will arrange for a replacement or a full refund at no extra cost.

Non-Returnable Items

• Custom-made or engraved jewelry
• Gift cards
• Items marked as final sale

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

For any return or refund inquiries, contact us at info@mermaidstains.com.